Standard UK delivery usually takes 2–4 working days. We also offer express options if you need your items sooner, please just give us a call. International delivery times vary by destination. You’ll receive a tracking link once your order ships.

Delivery costs depend on the weight of the items and your location. For detailed information and current rates, please see our Delivery & Shipping page. Free standard delivery is available on orders over £50.

If you wish to change or cancel your order, please contact us as soon as possible. Once your order has been dispatched, we’re unable to make changes or cancellations.

We do not offer refunds but you can exchange items or receive a credit note within 28 days of delivery. Returned items must be unused and in their original packaging. Tights and Underwear are not eligible for returns under any circumstances. Please contact us before returning anything.

To arrange an exchange, email us with your order number and details of the item you wish to exchange. We will then guide you through the process.

If you receive a faulty or incorrect item, please contact us immediately. We’ll arrange for a replacement or credit note and cover any return postage costs.

Yes! We ship to selected countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Once your order is dispatched, you will receive an email with a tracking link so you can follow your parcel’s progress.

Yes! Gift vouchers are available for purchase on our website and make a perfect gift for ballet lovers.

At The Ballet Boutique, our professionally trained staff are expert pointe shoe fitters. We highly recommend booking a private fitting with one of our trained professionals, which is available by appointment.

While pointe shoes may be available for purchase on our website, by proceeding with an online
order, you confirm that the shoes are a direct replacement—same manufacturer, style, size, and width—as those fitted in person by a professionally trained pointe shoe fitter within the past six months.

If you have any doubts or questions about the importance of proper fitting, please do not hesitate to contact us. Wearing improperly fitted pointe shoes can lead to injury and should be avoided.

Pointe shoes are only eligible for exchange if they remain in their original packaging and condition.

If you have any other questions or need assistance, please email us at info@ballet-boutique.co.uk or use our Contact Page.